February Member Spotlight - Bruce Nowakowski
Nowakowski Accounting & Business Services
Cancellation Policy
Reservations for Entrepreneur's Exchange are considered guaranteed unless canceled 24 hours prior to the start time of the event. The organization reserves the right to make exceptions in extenuating circumstances. Members who must cancel pre-paid reservations have the option of a credit for a future event or a refund. Prepaid reservations that are not canceled will not be refunded or credited. Membership dues are not refundable.
EE Luncheon Meeting
March Luncheon: eC² - An Innovative Approach to Service
Wednesday, March 7, 2012, from 11:30 AM to 1:30 PM
The Severn Inn
1993 Baltimore Annapolis Blvd.
Annapolis, MD 21409
Cost: $35 for Members, $45 for Non-Members
Have you been thinking about energizing your staff toward better customer service? Have you ever wondered what steps you need to take to achieve service success? Join Entrepreneur's Exchange on March 7 when our guest speaker will be Lise D'Andrea, President & CEO of Customer Service Experts, Inc., who will share CSE’s new service development model, eC², an innovative approach that maps a course for organizations to dramatically improve profitability, efficiency, and service culture. Learn the first steps of how to build YOUR service culture from the inside out!
About Lise D'Andrea
An expert with two decades of consulting experience, Lise has created some of the industry's most successful customer service improvement programs. Her philosophy is threaded through every CSE success story.
A graduate of Temple University, Lise leveraged her foundation in marketing and communications into a career of management, training and human resources for corporations with renowned service cultures, including Xerox Corporation, Hilton Hotels and Saks Fifth Avenue. She also completed graduate course work in organizational development at the Johns Hopkins University before earning her certification in Customer Experience Management (CEM), Strategy and Design. Intent on redefining the way corporations viewed service culture and its impact on revenues, she launched CSE in 1993.
Lise has contributed to numerous publications and television shows, including The Wall Street Journal, FoxBusiness.com and Inside Edition. She's an active industry and community leader, serving on the board of the Mystery Shop Providers Association (MSPA), a member of The American Society for Training & Development (ASTD) and a 2006 graduate of Leadership Anne Arundel. She was recognized as "Volunteer of the Year" by MSPA North America in 2005 and was the recipient of the YWCA "TWIN" Award: a tribute to women and industry. Lise was awarded the Spirit of Entrepreneur Award in 2011 by the Entrepreneur's Exchange of Annapolis. Lise was also inducted into the Temple University Athletics Hall of Fame in 2011 for women's lacrosse.
Intent on building a team of highly skilled and experienced professionals, Lise has kept her eye on CSE's growth, focusing on customer experience practice versus theory. CSE's directors are experts in their field, each having worked for CSE for eight years or more, bringing a depth of practical experience and creative collaboration unmatched in the service consulting field.